Complaint Grievance Policy

Complaint and Grievance Policy

Core Values Recovery Level 1 Coach Training Program

Purpose

Core Values Recovery is committed to maintaining high standards of educational quality and professional conduct. This policy provides a clear, fair process for participants to voice concerns, file complaints, or resolve grievances related to the program.

Scope

This policy applies to complaints or grievances regarding:

• Program content, quality, or delivery
• Faculty conduct or performance
• Discrimination or harassment
• Grading or evaluation disputes
• Billing or financial matters
• Violation of program policies
• Accessibility or accommodation issues
• Any other matter affecting a participant’s experience

Informal Resolution (Encouraged First Step)

Before filing a formal complaint, we encourage participants to attempt informal resolution:

Data Privacy & GDPR Consent

Core Values Recovery

Student Data Privacy & GDPR Consent Policy

Effective Date: February 2026

Purpose

This policy explains how Core Values Recovery (CVR) collects, uses, stores, and protects student data in compliance with:

• General Data Protection Regulation (GDPR)
• International Coaching Federation (ICF) accreditation requirements
• U.S. data privacy best practices

What Data We Collect

Required for Program Delivery

We collect only the minimum data necessary to run an ICF-accredited training program:

Disability Deij Statement

Disability, Discrimination, and DEIJ Statement

Core Values Recovery Level 1 Coach Training Program

Our Commitment

Core Values Recovery is committed to creating an inclusive, equitable, and accessible learning environment where every participant can thrive. We believe that diversity strengthens our coaching community and that equity in education is a fundamental right, not a privilege.

Non-Discrimination Policy

Core Values Recovery does not discriminate on the basis of race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other protected status under applicable federal, state, or local law.

Enrollment Agreement

Core Values Recovery Level 1 ACC Program

Enrollment Agreement

Effective Date: [To be determined]

Purpose

This Enrollment Agreement establishes the mutual commitments between Core Values Recovery (CVR) and participants in the Level 1 ACC Coach Training Program.

Program Details

• Program: Core Values Recovery Level 1 ACC Coach Training
• Duration: 20 weeks
• Total Hours: 80 hours coach-specific training
• Format: Hybrid (synchronous and asynchronous learning)
• ICF Alignment: Meets ICF Level 1 Accreditation standards

Participant Commitments

By enrolling, participants agree to:

Ethical Marketing Agreement

Core Values Recovery Level 1 ACC Program

Ethical Marketing and Representation Agreement

Effective Date: [To be determined]

Purpose

This agreement establishes guidelines for how CVR Level 1 ACC Program participants and graduates may represent their training, credentials, and affiliation with Core Values Recovery in marketing and professional practice.

Scope

This agreement applies to:

• All CVR Level 1 ACC Program participants (current and former)
• Graduates who completed the program
• Individuals with partial completion
• CVR certified coaches and alumni

Core Principles

CVR is committed to:

Ethical Standards

Core Values Recovery

Organizational Ethical Standards

Effective Date: February 2026

Purpose

This document establishes the ethical, integrity, and transparency standards that govern Core Values Recovery (CVR) as an organization and guide all aspects of our ICF Level 1 Accredited Coach Training Program.

Our Ethical Foundation

Core Values Recovery exists to professionalize peer recovery coaching through evidence-based training, professional tools, and ongoing supervision. Everything we do—from curriculum design to student support to alumni engagement—is guided by three commitments:

Illness Policy

Core Values Recovery Level 1 ACC Program

Illness and Absence Policy

Effective Date: [To be determined]

Purpose

This policy provides guidelines for managing illness, personal emergencies, and absences during the CVR Level 1 ACC Coach Training Program while maintaining program integrity and ICF accreditation standards.

Attendance Requirements

Minimum Attendance

To successfully complete the program, participants must:

• Attend at least 90% of synchronous training sessions
• Complete 100% of asynchronous learning modules
• Participate in all required practice coaching and observation sessions

For an 80-hour program:

Partial Completion Policy

Core Values Recovery Level 1 ACC Program

Partial Completion Policy

Effective Date: [To be determined]

Purpose

This policy outlines the process and requirements for participants who complete portions of the CVR Level 1 ACC Program but do not fulfill all completion requirements.

Scope

This policy applies to participants who:

• Withdraw before program completion
• Are unable to complete all requirements within the program timeframe
• Do not meet performance standards for full completion
• Request documentation for partial participation

Partial Completion Certificate

Eligibility

Participants who complete at least 40 hours (50%) of the program may request a Partial Completion Certificate documenting the specific training received.

Payment Fees Policy

Core Values Recovery Level 1 ACC Program

Payment and Fees Policy

Effective Date: [To be determined]

Purpose

This policy establishes clear guidelines for program tuition, fees, payment schedules, and financial obligations for the CVR Level 1 ACC Coach Training Program.

Program Tuition

Level 1 ACC Program

• Base Tuition: $1,099
• Includes:
  • 80 hours coach-specific training
  • All digital learning materials
  • Access to learning management platform
  • Mentor coaching observations (5 sessions)
  • Performance evaluation and feedback
  • Certificate upon completion

Optional Add-Ons

Additional training components available:

Refund Policy

Core Values Recovery Level 1 ACC Program

Refund Policy

Effective Date: [To be determined]

Purpose

This policy establishes clear, fair guidelines for tuition refunds when participants withdraw from the CVR Level 1 ACC Coach Training Program.

Refund Eligibility Periods

Before Program Starts

More than 30 days before start date:

• Refund: 100% of tuition paid
• Processing Fee: $50 administrative fee
• Timeline: Refund issued within 15 business days

15-30 days before start date:

Transfer Of Credit Policy

Core Values Recovery Level 1 ACC Program

Transfer of Credit Policy

Effective Date: [To be determined]

Purpose

This policy establishes guidelines for accepting prior learning and training toward the CVR Level 1 ACC Coach Training Program requirements.

General Policy Statement

Core Values Recovery may grant credit for equivalent coach training completed at other ICF-accredited programs or through documented coaching experience. All transfer credit decisions are made at the discretion of the Program Director based on alignment with CVR curriculum and ICF standards.